Hermes Delivery Not Arrived In Time Slot

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We update your customers so you don’t have to

Hermes is a very well known delivery company which works with nearly 10,000 independent couriers that provide you with door to door deliveries. They deal with thousands of parcels on a daily basis. The delivery arrived on time. The delivery arrived on time, as promised by the Retailer, but I needed a few more seconds to answer the door after the doorbell rang. However, I found the Service to be quick and efficient, and they delivered the package within the time-slot stated in the pre-delivery email.

If you’re still waiting on your parcel and it’s been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it. If you paid for express delivery but it failed to arrive in the promised time frame, you can ask for the cost of express postage back. However, if you paid for standard delivery - or you got it.

Hermes Parcel Manager can help you provide the right information to your customers.

Without the added cost of a direct contact!

Our Hermes Parcel Manager service helps you proactively update your customers on the progress of their parcel delivery.

Through a combination of either SMS, Email or Mobile App Push notifications, our real-time parcel updates mean your customers are always kept informed.

Key features of Parcel Manager:

• 2 Key Parcel Journey Updates We will tell your customers when our courier has their parcel and confirm when it has been delivered. More updates available on request.
• Choice of 3 notification options You can decide how we tell your customers, from a choice of Email, SMS or Mobile App Push.
• ETA Timeslot We can provide a 4 hour delivery time window in your customer’s update if you add on our ETA Service.
• Tracking We will include either a tracking number or a link so your customers can track our progress themselves.
• Standard and Next Day Delivery We give you the option to add Hermes Parcel Manager to both our Next Day and Standard delivery services.
• Personalisation You can add your logo with our Email option and can tailor the message to suit your brand. Subject to availability.

Faster delivery for the orders your customers can’t wait to get

Hermes can help you provide your customers with a quicker delivery service for those more urgent purchases.

Hermes Delivery Not Arrived In Time Slot Right Now

Or the orders they just can’t wait to get!

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Our fully tracked Monday – Saturday Next Day service allows just under 99% of the UK Mainland population to order a parcel for delivery the next working day.

Key features of Next Day:

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• Next Day Delivery We will deliver your parcels within 24 hours with an industry leading 98% success rate
• National Coverage We offer a Next Day service to just under 99% of the UK Mainland Population.
• Fully Tracked We will provide you with end to end parcel tracking as standard.
• Late Network Injection We can offer you hub injection times up to 00:30 subject to availability.
• Customer Notifications We can tell your customers when the parcel will be delivered if you add on our Parcel Manager Email, SMS or Mobile App service.
• ETA Timeslot We can provide your customers with a 4 hour time window for their delivery if you add on our ETA Service.